Lux STR Solutions

1. About these terms

These terms and conditions govern your access to and use of the website at luxstrsolutions.com.au and any enquiry you make through it (the "website").

The website is operated by Lux Short Term Rental Solutions ("Lux STR Solutions", "we", "us", "our") ABN [ABN], of [POSTAL ADDRESS], Central Coast NSW.

By using the website you agree to these terms. If you do not agree, please do not use the website.

These terms cover use of the website only. Where we agree to provide styling, furnishing, linen, hamper or turnover services to you, those services are governed by a separate service agreement or written quotation accepted by you. If there is any inconsistency, the service agreement prevails.

2. Using the website

You may use the website to learn about our services, request a quote and contact us. You agree not to:

• use the website for any unlawful purpose, or in breach of these terms;
• interfere with or disrupt the website, its servers or its security;
• attempt to gain unauthorised access to any part of the website or any connected system;
• use automated tools to scrape, harvest or copy content or contact details from the website;
• transmit malicious code, spam or unsolicited commercial material through the website; or
• submit false, misleading or fraudulent information through our forms.

We may suspend or restrict access to the website, or to any person, at our discretion.

3. Information on the website

We take care to keep the website accurate and current, but the content is provided for general information only. Descriptions of our services, package inclusions, timeframes and prices are indicative and may change without notice.

Photographs and images on the website show examples of our work and of styling and furnishing we have supplied. They are illustrative. Specific items, finishes, fabrics and stock availability vary, and the finished result for your property will depend on your brief, your property and what is available at the time.

Nothing on the website is advice about your particular property, your investment returns, your obligations as a short-term rental operator, or your tax position. Any statements about improved presentation, guest reviews, nightly rates or enquiry volumes reflect past outcomes for other properties and are not a promise or forecast of results for yours. You should obtain your own professional advice before making decisions.

4. Enquiries and quotes

Information on the website is an invitation to enquire, not an offer capable of acceptance, and submitting an enquiry or quote request does not create a contract between us.

Quotes we provide are:

• based on the information you give us and, where applicable, a site visit or consultation;
• valid for [30] days from the date issued, unless stated otherwise;
• subject to inspection of the property, and to our availability; and
• subject to change if the scope, property condition, access arrangements or your requirements differ from what was described to us.

A booking is confirmed only when we accept it in writing and, where applicable, you have paid any deposit required.

5. Prices and payment

Prices quoted are in Australian dollars. Unless stated otherwise, quoted prices [include / exclude] GST. Prices shown or referred to on the website may change at any time before a quote is issued.

Deposit, payment, invoicing and late payment terms are set out in your quotation or service agreement.

6. Bookings, access and cancellation

Where we agree to provide services, the following apply in addition to your service agreement:

• Access. You must give us safe, timely and lawful access to the property, and provide accurate access details. If we cannot access the property at the agreed time, or the property is not in a condition that allows us to work safely, a call-out or rebooking fee may apply.
• Scheduling. Turnover and service times depend on guest check-out and check-in times. We will use reasonable efforts to meet agreed schedules, but cannot guarantee timing where a booking changes at short notice or a guest departs late.
• Cancellation and changes. Cancellations or changes made with less than [24] hours' notice may incur a fee as set out in your service agreement.
• Furnishing and fit-out. Title to furniture and goods we supply passes to you on payment in full. Risk passes on delivery to the property.
• Linen hire. Linen supplied on a hire basis remains our property at all times. You are responsible for its reasonable care while at the property, and charges may apply for items that are lost or damaged beyond ordinary wear.
• Property condition and existing damage. We record the condition of properties we service. We are not responsible for pre-existing damage, wear, or damage caused by guests, other contractors or third parties.

7. Intellectual property

All content on the website — including text, photographs, video, graphics, layout, design, logos and the Lux STR Solutions name and branding — is owned by us or licensed to us, and is protected by copyright and other intellectual property laws.

You may view the website and print or download extracts for your own personal, non-commercial use. You must not otherwise reproduce, adapt, republish, distribute or commercially exploit any content without our prior written consent.

Where we supply styling concepts, mood boards, floor plans, specifications, inventory lists or proposals, those materials remain our intellectual property unless we agree otherwise in writing. You may use them for the property they were prepared for, and must not provide them to another supplier for the purpose of replicating our work.

8. Testimonials and material you submit

Testimonials and reviews on the website are from clients and reflect their individual experience. They are not a guarantee that you will have the same experience.

If you send us content — including reviews, photographs of your property, or feedback — you confirm that you own it or are entitled to provide it, and you grant us a non-exclusive, royalty-free licence to use, reproduce and publish it in connection with promoting our services. You can ask us to stop using it at any time, and we will remove it from our own channels as soon as practicable.

9. Third-party links and platforms

The website may link to third-party websites, booking platforms and social media pages. We provide those links for convenience only. We do not control, endorse or accept responsibility for third-party sites, their content, or their products and services. Your use of them is at your own risk and subject to their terms.

10. Website availability

We do not guarantee that the website will be available at all times, uninterrupted, or free of errors or viruses. We may modify, suspend or discontinue the website, or any part of it, at any time without notice.

11. Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms excludes, restricts or modifies any right or remedy, guarantee, warranty or other term or condition implied or imposed by law which cannot lawfully be excluded or limited.

Where we are permitted to limit our liability, our liability for a failure to comply with a consumer guarantee is limited, at our option, to resupplying the services or paying the cost of having them resupplied.

12. Liability

Subject to clause 11, and to the extent permitted by law:

• the website and its content are provided on an "as is" basis, without warranties of any kind;
• we are not liable for any loss or damage arising from your use of, or reliance on, the website or its content;
• we are not liable for indirect, special or consequential loss, or for loss of profit, revenue, bookings, income, goodwill or anticipated savings, however caused; and
• our total liability arising out of or in connection with the website is limited to AUD $100.

Our liability in connection with services we provide is dealt with in your service agreement.

13. Indemnity

You indemnify us against any claim, loss, damage, cost or expense we incur arising from your breach of these terms, your misuse of the website, or your provision of information you were not entitled to provide.

14. Privacy

We handle personal information in accordance with our Privacy Policy, which forms part of these terms. Please read it before submitting an enquiry.

15. Changes to these terms

We may update these terms from time to time. The current version is always available on the website, and the date at the top shows when it was last updated. Your continued use of the website after a change takes effect means you accept the updated terms.

16. General

These terms are governed by the laws of New South Wales, Australia, and you submit to the non-exclusive jurisdiction of the courts of that State.

If any provision of these terms is found to be invalid or unenforceable, it is severed and the remaining provisions continue to apply.

A failure or delay by us in enforcing any provision of these terms is not a waiver of our rights.

17. Contact

Lux STR Solutions
Email: [email protected]
Phone: +61 404 001 654
Central Coast, NSW, Australia